Terms & condition


Welcome to the Star Taxis Web site (the "Site"), hereby known as the Site. By accessing this Site, you agree to be bound by the terms and conditions below (the "Terms"). If you do not agree to all of the Terms, please do not use the Site. Star Taxis may from time to time modify or revise the Terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.


The Company reserves the right to revise any of the terms and conditions stated here, which will come into effect 1 hour after their updated posting. A quote on a journey will be valid until 24 hours after the issue thereof.

No reservation is considered as accepted until confirmed by email and the passenger has been issued with a reference number. There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum 5 GBP) or any other diversion on the way.

All payments can be made in cash or credit card. If we pick up from a UK address the driver will wait up to 10 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost.

All drivers are competent and have a good working knowledge of the routes in UK and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to give 12 hours prior notice.If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request, they might need to pay cash for it and sign with the driver.

At the airport we include 60 minutes waiting time for free free once the flight has landed, and thereafter the charge will be £4.00p every 15minutes. At any other pickup we allow 5 minutes waiting time from the time the passenger has made the booking for, and thereafter £2.00 every 5minute waiting time will be charged. Our fares are based on a direct trip with passengers being ready to travel at the time and place as specified.

We monitor your flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 1 hour before the scheduled arrival of that flight with their reference number. A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone. Cancellations informed more than 3 hours prior to time of the journey means that a 5 GBP or 5% (whichever is greater) cancellation charge will be incurred. Cancellations informed between 3 and 1 hours prior to the journey will incur 25% of the booking price. Cancellations not informed up to 1 hours prior to time of booking may incur 100% of the booking price.

At the airport the driver will go in 30 minutes after international/intercontinental flights and 15 minutes after European flights (unless the passenger has specified otherwise) He will wait at the information desk in the arrivals terminal. The passenger has 40 minutes waiting time for free thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full cost. If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a No-Show.


Your Journey and Safety considerations

Journey pricing is dependent on the size of the vehicle. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any damages to passengers luggage. Please keep in mind that babies/ children are regarded as passengers and therefore to book the vehicle size accordingly.

Illustrations, photographs and descriptions on the website, brochures, price-lists or documents serves merely as a guide and will not be binding. All the prices are subject to change without prior notice and the company reserves the right to change prices quoted previously, but will notify these changes to customers. The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licenced and comply with the regulations stipulated with the Public Carriage Office. The company is not responsible for services offered by other companies as listed on our website as 'External links'.

Easy booking:

We aim to make your online booking experience to be as rapid and as easy as possible, regardless if you are booking from with the UK or from abroad, by offering cash or credit card payment options.

Privacy and Security Policy

We collect information about you for 2 reasons: firstly to process your booking and secondly to provide you with the best possible service. We will not send out marketing email to you in the future unless you have given us your consent. The type of information we collect are: your name, address, phone number, email address and your credit/debit card details. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure. Payments made on this site is via a secure server.

The information we hold will be accurate and up to date. You may check the information we are holding by emailing us. If you find any inaccuracies we will delete or promptly correct it. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions regarding privacy, please do not hesitate to contact us: startaxiz@gmail. com or +44 1442 25 35 35.

If you have any feedback to give on any of your bookings with us or anything you think we should add to this website, you may also email us at: 

Alternatively, you can send us a letter:

Star Taxis Travels & Tours Ltd,
33 Goldcroft,
Hemel Hempstead,
United Kingdom.

Tel: +44 (1) 44 225 3535, +44 (0)1442 233 110, +44 (0)7595202276


We look forward to serving you.